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July 9, 2021 John Whiting

9th July 2021 - Nebra Miner Update

Batch 2, 3 and 4 shipping dates

Indoor Miners

Batch 1 is completed and all 50 orders with issues are either already resolved or are being resolved. If you have an issue with your batch 1 order and haven't already done so then please email sales@nebra.com with your order number. 

Batch 2

2,000 units have already shipped. Another 4,000 units are shipping from the factory tomorrow. These are all indoor hotspots and will be split as following:

  • Parley Labs: 1320 units (915Mhz)
  • SparkFun: 300 units (915MHz)
  • Distrelec: 1000 units (868MHz)
  • Nebra / Pi Supply (including Floship) - 
    • 630 units (915MHz)
    • 750 units (868MHz)

That leaves around 1,500 missing to finish batch 2.

We should have another 17,000 units ready to ship by the end of July according to our manufacturer, across indoor and outdoor. But obviously take this with a pinch of salt for now. This should cover batch 3 and the beginning of batch 4. We will post more updates about batches 3, 4 and 5 as soon as we have more info ready. 

Outdoor Miners

The first shipment of around 1,700 units will be split as following:

  • 330 units (915MHz) to Parley Labs
  • 50 units (915MHz) to SparkFun
  • 120 units (868MHz) to Distrelec

Floship (Nebra / Pi Supply non UK orders)

  • 240 units (915MHz)
  • 440 units (868MHz)

Nebra / Pi Supply UK orders

  • 20 units (915MHz)
  • 300 unts (868MHz)

We will have another around 5,000 units going out later this month. This should cover up to batch 3. We are hopeful to have the CE and FCC ready next week.

We keep this page up to date with the current shipping dates. https://www.nebra.com/pages/nebra-miner-shipping-dates

Nebra Remote Dashboard

In the last few weeks we’ve added a few extra features to the Nebra Remote Management Dashboard. 

QR code scanner

Your miner comes with a QR code sticker containing the RPI serial number (RPI stands for Raspberry Pi) and ETH number. ETH is the Ethernet MAC address. 

Instead of inputting these codes manually, you can now scan the QR codes to populate the fields and register your device. 


Tag and Search Support

If you have multiple miners, then you'll find the ability to search using tags very handy. 


Software bugs & troubleshooting

As mentioned in the last update, we’ve experienced a few software bugs. To make life easier for you, we’ve created an Advanced Diagnostics page (https://helium.nebra.com/handy-guides/advanced-diagnostics) which details some of these fixes and how you can troubleshoot your issue 

Troubleshooting docs: https://helium.nebra.com/indoor-hotspot/troubleshooting

If you have any issues then we recommend you review our Indoor Miner troubleshooting documentation first before contacting us, as you may be able to fix it yourself very quickly. Primarily we recommend you follow the steps to plug your hotspot into a wired ethernet connection to download the latest series of updates which resolve a majority of issues.

If none of the documentation list above resolves your issue then please email sales@nebra.com with the following information:

  • Model of unit
  • Mac address of the unit (Shown as ETH on sticker)Frequency of the unit (Shown as Freq on sticker)
  • How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular)
  • How are you powering the unit? (Included adaptor, POE, Third party adaptor)
  • If the issue relates to initial setup of the hotspot
  • What make & model of phone are you using?
  • What version of the Helium App are you using?
  • Do you have any screenshots of any error codes?

Handy Guides

Helium Hotspots ideally require a port to be forwarded on the network (port 44158) to work at their best. To help the community we've put together a bunch of guides to try and cover as many network setups as possible. You can view those guides here: https://helium.nebra.com/handy-guides/port-forwarding/overview

We’ve also expanded on our Antenna section. It includes details such as what connector you need for you miner if you want to add a bigger antenna https://helium.nebra.com/handy-guides/antenna/connections and ideal hotspot placement https://helium.nebra.com/handy-guides/hotspot-ideal-location 

Careers

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