We do our very best to ensure that our items are accurately described and delivered in a good condition. As such, we really hope that you will be pleased with your purchases from Nebra. However we understand that there may be occasions when you will need to return items to us.
Please note: these terms only apply to orders placed through this website and not to direct or distributor orders placed by other means.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it then in line with the Distance Selling Regulations (DSR) and the Consumer Contracts Regulations (CCR) you can do so provided you inform us of your decision within 14 days of receipt of the order. The items must not be used and must be ‘as new’ when returned to us with all original packaging in-tact such that it is in a saleable condition. Once you’ve informed us that you wish to return goods under the DSR/CCR you have 28 calendar days to do so, at your own expense. Once the item is received, we’ll issue a full refund for the product received and the outward shipping cost.
Please Note - Nebra HNT Hotspot Miners
Due to the nature of the Nebra HNT Helium Hotspot Miners and their custom pre-order status, we are unable to accept any returns.
Orders paid via a cryptocurrency
We are unable to refund payments made via a cryptocurrency due to the volatility of the cryptocurrencies.
Items damaged in transit
If any items were damaged in transit we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt it’s best to sign the carrier’s delivery note accordingly if possible. Damaged items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse we’ll issue a replacement or full refund via your original payment method. If the return shipment is necessary we will, of course, cover this cost.
Items faulty on arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method. We will also cover the cost of shipping the item back to us.
Incorrect or missing items
Whilst we do our very best to make sure your order is correctly fulfilled in our warehouse our staff are only human and so on the odd occasion mistakes do happen. If you receive the incorrect items or are missing an item from your order please inform us within 7 working days of receipt so we can work with you to rectify the situation. For missing items, we will ship the missing products out to you immediately, and in the case of incorrect items, we will typically ask you to ship the items back to us (at our expense) and send the correct items out to you by return.
Unexpected delivery
If you received an order from us which you were not expecting, we would be obviously very grateful if you could return it to us so we can re-route it to its rightful home! The best way to do this is to take it to your local post office and send it to the returns address listed below. Please get in touch with us first via email and we will of course be happy to pay the return shipping.
Need to return an item?
Simply email us at sales@nebra.com or use our contact form. Please note that you will be responsible for paying for your own shipping costs for returning your item (unless the items were damaged or defective on arrival, or we sent you the wrong product).
We know that sometimes it can be difficult to get to the Post Office during their opening hours, so for UK customers it is also possible to return your item using CollectPlus. This convenient service allows you to print out a shipping label in your own time and drop it off at a variety of local stores, early ’til late, 7 days a week.
The address you will need to send any returns to is:
Nebra – Returns Department
Unit 4 Bells Yew Green Business Court
Bells Yew Green
East Sussex
TN3 9BJ
United Kingdom
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Last updated: 25th January 2021